Questions & answers
Find clear answers about memberships, bookings, organizing games, facilities and coach applications.
How do subscriptions work?
Choose Plus, Pro or Ultra, select monthly or annual billing, then follow the payment instructions and upload a receipt. A receipt does not activate a plan by itself; an administrator must verify the transfer first.
When will my membership show as approved?
After an administrator verifies the payment and approves your membership, your history should show “Approved · Active” and the activation/expiry dates. If it still says awaiting review, refresh the page and contact support with your membership reference.
What does each plan unlock?
Plus is player-focused. Pro is for organizers who create sessions and public groups. Ultra is for facility partners who submit and manage facilities. Access requires an active, unexpired subscription for the relevant plan.
Can I join games without a paid plan?
Yes. Regular player accounts can discover courts, browse public games, request to join groups and sessions, and manage their own bookings. Paid organizer tools are restricted by plan eligibility.
Can I apply to become a coach for free?
Yes. Any signed-in member can submit a coach profile without buying a subscription. The profile remains private/pending until an administrator reviews and approves it.
Can I list my facility for free during launch?
Yama offers a limited founding facility promotion: eligible new partners can claim one free 30-day ULTRA month while spots remain when submitting their first facility application. The current spot limit and remaining availability are shown on the subscriptions page. No payment receipt is required for the free month. The facility itself still needs administrator approval before public booking. After 30 days, renew at the ULTRA price shown on the plans page; no automatic charge is scheduled.
Why is my facility not visible yet?
New facility listings require a free launch-month claim or an active Ultra plan, and separate administrator approval. Pending or rejected facilities are not shown as approved public facilities.
Does Yama automatically charge my card every month?
No. In this version, monthly and annual subscriptions are prepaid periods and renew manually. Do not assume an automatic recurring charge is scheduled.
Who receives court booking payments?
Booking payment handling depends on the payment method configured for that booking and facility. Do not assume marketplace split payouts are enabled unless Yama explicitly confirms that configuration.
How do I contact support about a receipt?
Keep your membership reference and payment transaction reference. Contact the Yama administrator and never share passwords, OTPs, or full payment credentials.
Still need help?
For membership payment questions, include your membership reference. Never send your password or one-time security codes.
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